Dispute Resolution


Alternative Dispute Resolution
In compliance with the duty of information, as defined in article 18, n. 1 of Law 144/2015, of September 8, we inform clients that to resolve any conflict arising from our provision of services, and despite not being linked to an Alternative Dispute Resolution Entity, by adhesion or legal imposition, our clients can use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following ERAL:
1. CNIACC – National Center for Information and Consumer Disputes Arbitration
Tel.: 213 847 484;
E-mail: cniacc@fd.unl.pt
2. CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Center
Tel.: 289 823 135;
E-mail: sumaal@mail.telepac.pt; info@consumoalgarve.pt
3. Coimbra District Consumer Dispute Arbitration Center
Tel.: 239 821 690/289.
E-mail: geral@centrodearbitragemdecoimbra.com
4. Lisbon Consumer Conflict Arbitration Center
Tel.: 218807030.
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt;
5. Porto Arbitration and Consumption Information Center
Tel.: 225 508 349 / 225 029 791;
E-mail: cicap@mail.telepac.pt;
6. Arbitration Center for Consumer Conflicts of Vale do Ave / Arbitration Court
Tel.: 253 422 410;
Email: triave@gmail.com;
7. Consumer Information, Mediation and Arbitration Center (Consumption Arbitration Court)
Tel.: 253 617 604;
E-mail: geral@ciab.pt;
8. Arbitration Center for Consumer Conflicts of the Autonomous Region of Madeira
Telephone: 291 215 070;
E-mail: centroarbitragem.srias@madeira.gov.pt;
For more information, or for the updated version of this list, see the Consumer Portal at www.consumidor.pt