Dispute Resolution
Information regarding alternative consumer dispute resolution, under the legal terms applicable to the provision of our services.
In compliance with the duty to inform set out in Article 18(1) of Law 144/2015 of 8 September, we inform customers that, to settle any conflict resulting from the provision of our services, they may use alternative dispute resolution entities.
Although we are not bound to any ADR entity by membership or legal imposition, our customers may use the European Online Dispute Resolution Platform or one of the entities identified on this page.
For updated information about these entities, the Consumer Portal should also be consulted.
1.
CNIACC - National Centre for Consumer Conflict Information and Arbitration
Phone: 213 847 484
Email: cniacc@fd.unl.pt
2.
CIMAAL - Consumer Conflict Information, Mediation and Arbitration Centre of Algarve
Phone: 289 823 135
Email: cimaal@mail.telepac.pt; info@consumoalgarve.pt
3.
Consumer Conflict Arbitration Centre of the District of Coimbra
Phone: 239 821 690 / 289
Email: geral@centrodearbitragemdecoimbra.com
4.
Lisbon Consumer Conflict Arbitration Centre
Phone: 218 807 030
Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
5.
Porto Consumer Information and Arbitration Centre
Phone: 225 508 349 / 225 029 791
Email: cicap@mail.telepac.pt
6.
Vale do Ave Consumer Conflict Arbitration Centre / Arbitration Court
Phone: 253 422 410
Email: triave@gmail.com
7.
Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
Phone: 253 617 604
Email: geral@ciab.pt
8.
Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira
Phone: 291 215 070
Email: centroarbitragem.srias@madeira.gov.pt